17th June, 2020

BUPA - Coronavirus (COVID-19) Hub

Our partners in the health insurance industry are working hard to adapt to the global pandemic.  BUPA produce a weekly newsletter to their clients, setting out a range of products and support services to assist while working from home.  We've taken the information below from the latest newsletter.  Check out www.bupa.co.uk/coronavirus for the full article.

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Help from home

Cancer Direct Access

If you’re worried you might have cancer, please don’t delay in calling us directly on 0345 609 0444 and speak to someone about your symptoms.  Our trained advisers will give you clear advice on what to do next.  Depending on your cover and the nature of your symptoms, they could refer you for an appointment with a consultant there and then*.

See a GP from home

Unlimited access to expert advice in typically under two hours and private prescriptions delivered† to the door either the next day or, if required earlier, sent to a convenient pharmacy for free††, through our Digital
GP services, in partnership with Babylon. The app now also features a COVID-19 Care Assistant. Use code BUPADHC so you aren’t charged for appointments†††.

Talk to a nurse 24/7

You can call our Anytime HealthLine on 0345 604 0537^ for general health and wellbeing advice day and night.

Check with a consultant

If you are referred to a Bupa recognised consultant, they can offer them a phone or video consultation.

Talk to a physiotherapist

With Direct Access for muscle, bones and joints, you can speak to a physiotherapist via a secure telephone or video connection and receive clear expert advice on how to manage your condition.

Support for mental health and wellbeing

If you have mental health cover, you now have the option of phone or video consultations with Bupa recognised therapists, plus online cognitive behavioural therapy. Parents and carers in need of help with a child’s emotional wellbeing can also call our Family Mental HealthLine on 0345 266 7938^ and speak to
trained advisers and mental health nurses. They’re available between 8am until 6pm, Monday to Friday.
You can also call our Direct Access team on 0345 609 0444. They can refer you to a specialist, often without needing to see a GP first*. There’s information and advice in our online mental health hub.

Chemotherapy at home for cancer patients

For many years we have offered these services to customers when it’s clinically appropriate and approved by an oncologist. Now, we’re working with homecare providers to support more customers at this time.
During the lockdown, you may be worried about accessing the support and healthcare you need during
these uncertain times. As a Bupa customer, you can access a wide range of remote health services and
resources from the safety and comfort of your home. Below are some of the ways we continue to support
you and your loved ones during this time.

^Calls may be recorded and, to maintain the quality of our Bupa Anytime HealthLine and Family Mental HealthLine services, a nursing manager may monitor some calls, always
respecting the confidentiality of the call.
†Prescription delivery is available seven days a week in Greater London and Monday to Saturday in the rest of the UK. The cost of the prescription is paid for by the individual as this is a
private prescription.
††Click and collect private prescriptions can be picked up within one hour from your chosen pharmacy, Monday to Friday within the opening hours of your chosen pharmacy. The cost
of the prescription is paid for by the individual as this is a private prescription. You can collect on Saturdays and Sundays at selected pharmacies note: this service may vary due to
COVID-19.
†††If you don’t enter a code you may be charged for appointments at the current prices: £149 for an annual subscription, 3 monthly £44.97 (billed every 3 months) or £49 for a one-off GP
appointment.
*Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you
to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can
refer you to a consultant through the Direct Access service. Always call us first to check your eligibility.